Quality Management
Howick Consultants is committed to provide consultancy services that consistently meet the highest standards of technical excellence and professionalism and enhance our professional reputation. Specifically we work towards achieving the following key quality objectives:
- Continually enhancing levels of client satisfaction. To this end, we actively seek, progressively monitor and objectively assess views about our performance. We value repeat business and recommendations and regard these as important indicators of the level of our professionalism and our focus on our clients ’ needs
- Protecting the interests of clients by endeavouring to provide clear terms of reference for the consultancy work we undertake, by advising about relevant legislation and where appropriate on the appointment of other professionals.
- Developing, supporting and continually improving the professionalism, competence, and commitment of people working in the company.
- Providing an office infrastructure and the technical and information facilities to enable members of staff to deliver quality services.
- Continually improving business strength through productive and profitable performance and sound credit management
Quality Management is achieved through our Quality Management System, through which all consultancy services are provided. The system has been assessed by Lloyd's Register Quality Assurance and is certified to the European Standard BS EN ISO 9001:2000.
The Certificate of Approval states that the Quality Management System is applicable to:
The provision of consultancy services in Civil Engineering, Structural Engineering, Project Management, Construction Procurement, Administration and Monitoring.